Refund & Return Policy 

Effective Date: April 8, 2025

At BubsyGlownie, we are committed to providing the highest quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy to make the process as smooth as possible. Please read the following details carefully for more information about our return and refund procedures.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • The item is returned within 30 days from the date of purchase.

  • The item is unused, undamaged, and in its original condition with all tags and packaging intact.

  • The product has not been marked as “final sale” or “non-returnable” at the time of purchase.

If these conditions are not met, unfortunately, we will not be able to process your return.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Final Sale Items: Items marked as “Final Sale” cannot be returned.

  • Used or Worn Items: Any items that show signs of use or wear cannot be returned, including those without the original packaging or tags.

  • Gift Cards: Gift cards are not eligible for returns or refunds.

3. Return Process

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at info@bubsyglownie.com within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.

  • Step 2: Once your return request is approved, we will send you a return authorization and instructions on how to send the product back to us.

  • Step 3: Ship the item(s) back to us using the provided return address. Please ensure that the product is packaged securely to avoid damage during transit. The customer is responsible for return shipping costs unless the return is due to a defect or our error.

4. Refunds

Once we receive and inspect the returned item(s), we will notify you via email about the status of your refund. If your return is approved, we will process your refund using the original payment method. Please note:

  • Refund Timing: It may take 5–10 business days for the refund to appear in your account, depending on your bank or credit card provider.

  • Partial Refunds: If the item is returned in a damaged or used condition, a partial refund may be issued based on the condition of the item.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend that you return the original item and place a new order. We do not process direct exchanges at this time.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at info@bubsyglownie.com. We will arrange for a return or exchange at no additional cost to you. To assist with the process, please provide:

  • Photos of the damage or defect

  • Your order number

  • A description of the issue

7. International Returns

If you are returning an item from outside the United States, please be aware that you are responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

8. Late Returns

Any return requests made after the 30-day return window will not be accepted, and the item will be returned to you at your expense.

9. Contact Information

If you have any questions or need assistance with your return or refund, please don’t hesitate to contact our customer service team:

Thank you for shopping at BubsyGlownie! We are committed to making your shopping experience as enjoyable as possible and will always work to resolve any issues you may encounter.

Note: This Refund & Return Policy is subject to change at any time. Be sure to review this page periodically for updates.